WORK PLACE CONFLICT!!!!!

Work Place Conflict

Scenario:

“You are a department manager in a mid-sized company that provides technology support services.  You have ten employees who are required to maintain a high level of technical expertise and deliver excellent customer service.  One of your employees, who has been with the company for two years, is performing at a substandard level and you have received numerous complaints from customers and coworkers.  In addition, this employee has displayed confrontational behavior which has created a hostile environment.  You must now meet with this employee and deliver an ultimatum regarding the need for immediate improvement or dismissal.”

Now this would be my honest response to the question:

            When I first realize that I have to have an immediate meeting about improvement of dismissal I would I would take a look at their personal performance.  I would take them to the side first; to place where they would feel free from work and just talk to them about life and catch up with them personally.  During that first encounter I would try and gauge the mental toughness of them from outside of the workplace.  This first meeting would only be for my personal side to think it through so I could have a place to resonate from mentally.  I would then access if I need to tell them what is going on and tell them that they should try and pick up the pace and not let whatever is affecting their performance go and if they needed any help then my door is always open.  I personally would not say that but it just sounds like the proper office procedure to say it.  I would say to them do not worry about it I understand that you are going through things and that it may be affecting you here at work, but you have to think about one thing; and I would ask them this question.  “If your job was affecting you so much that it was messing up your home life should your family have the right to find out why?”  I would then leave them with that and give it a day or two time to allow for the talk to permeate not just their thought process but their workflow and home life process. 

            Being that there is a serious problem that really needs my addressing, I would be able to talk to them and then I would be curious about their response.  I would believe they would say that nothing is going on and that I have been off my game lately because of family problems.  I would anticipate the worst because, I have learned that hoping for the best is something that comes far and few.  I would hope that they would be totally honest with me, but if not then at least half way.  I think that me bringing them into my office 2 days after we had a personal talk would catch them off guard and would at least warrant them an honest response; knowing they had no time to prepare.  I would then tell them that they need to make a change and get back to what I used to admire about them, and that they are like everybody; having a rough patch.

            I would use the collaboration technique because I would be able to ask them about how the action plan we are going to set up would help them best.  I would set up times that would require us to talk two times a week for the first two weeks, and then one time a week for the nest three weeks.  I would use this as my collaborative technique because to me this would be a win win situation.  Collaboration invites the other party’s perspective, ideas, input, and suggestions, so that a resolution, that is to the mutual benefit of both parties, might be reached (Wilmot & Locker, 2007).  I would use this because knowing how to approach someone is key when correcting them.  If they are not susceptible to the change you think should be invoked then your chances are as good as a jack rabbit killing a lion.  I think that when work place conflicts are to be confronted that they should be equally talked about and equally discussed in the sense of problem solving.  Only allowing one side to make the decisions does not make for a great workplace environment, but for the an environment of dictatorship.   

References

Locker, Kitty O. (2002). Business and administrative communications. Boston: Irwin McGraw-Hill.

The Wildness of Media!!!

          Print gave a broader range of reader’s access to knowledge and enabled later generations to build directly on the intellectual achievements of earlier ones without the changes arising within verbal traditions. Print, according to Acton in his lecture On the Study of History (1895), gave "assurance that the work of the Renaissance would last, that what was written would be accessible to all, that such an occultation of knowledge and ideas as had depressed the Middle Ages would never recur, that not an idea would be lost (Briggs, 2002).”  Print media is an instrumental tool in changing the nature of the reading within the society of today.  It has changed how we view what we value.  With the creation of print media the sustained uniform reference for knowledge was formed and can be traced back to when they started to print the bible.  Everyone who involved in the church or government had great concerns because it allowed readers from all classes of society, to study religious texts and view the politically sensitive issues alone; instead of having their thoughts streamlined by religious and political directors.  Today this is ever more right because print media come in the physical form or on any smart-phone that is up to date and can download the media.  Print has become so explosive that having something printed in the local paper can be 20 thousand plus; and still has to compete with other forms of media.

          It is a form of media where the data is stored digitally.  To most who think of digital think of the radio but not everyone thinks in the mind of the processing ability of the digital vehicles.  Digital media has really just started to beef up in the last ten years because of the ever changing technologies.  The home recording of television increasingly advanced this medium. Digital programming can be downloaded instantly. This technology enables broadcasters to use the digital technologies available today to create numerous of channels. Service providers offer on-demand that gives people the opportunity to have the power of when and where they watch or hear their media. Digital technology has converged television and computers into one single medium (Lotz, 2007).  When I grew up I always thought that this thing called ‘TiVO’ was the best thing to have; that was just an understatement.  Ten plus years later Tivo is an after-thought when it comes to Hulu, and every cable provider streaming media to your home through so many different platforms that there is always one that a person did not know about.  Digital Media is growing as the world grows and will target the generation of the fast paced, because it allows them to be in control of the television; this lets them say when, where and how.

          This refers to computer data storage or what most people call memory.  This refers to computer components and recording media that retain digital data.  Data storage is a core function and fundamental component of most computers and other electronic materials.  Storage Media usually focus to and market to the characteristics that show mutability and most important accessibility for capacity (J.S. Vitter, 2008).  They both focus on the most important thing today and that is being able to access what you need when you want it, and have the ability to keep a lot of what you want, where you want it.  I think that storage media vehicles like icloud or the cloud network are markets that are up front saving people and companies time and money.  But to me they are only allowing that company to be depended on the none use or none storage of a ‘Hard Copy’; which used to be valued like a handshake.

          The rise of new media has increased communication between people all over the world and the Internet. It has allowed people to express themselves through blogs, websites, pictures, and other user-generated media.  Virtual communities are popping up all over the web daily; from facebook, myspace, twitter, instaGram and many more.  There are also apps that are established as online media platforms.  There is Linkedin and I have not even signed up to see what it is all about.  I think that it is something else for me to lose a password to personally.  But I also believe that this is something that should have begun first rather than for pleasure.  But online media is mostly used for personal pleasure because if you google legs then you will find the exact thing; but you also will find the nastiest things also.  Online media is something that my generations grew up with, and are still growing with.  It does not interest me like it used to because people have perverted it and made it unattractive to the people who actually use it for productive things.

References
Briggs, Asa and Burke, Peter (2002) A Social History of the Media: from Gutenberg to the Internet, Polity, Cambridge, pp.15–23, 61–73.

J. S. Vitter, Algorithms and Data Structures for External Memory, Series on Foundations and Trends in Theoretical Computer Science, now Publishers, Hanover, MA, 2008

Lotz, Amanda D. (2007). The Television Will Be Revolutionized. New York and London, NY: New York University Press. pp. 53–54.

Principles of Communication

The essential principles to communication are knowing your audience, the purpose you chose communicate and the topic of which you are communicating and the topic from which you are communicating your knowledge.  When someone is conveying information then they are not just trying to convey their opinion they are conveying their understanding of the view the person is receiving the information.  If understanding where and how a person views the intake of information then the person will have a better understanding of how to communicate information. 

                Setting goals is important and the same thing as picking the proper topic to communicate information.  Being able to center in on a specific topic will allow you to have more effective communication.  I believe that if a person is able to set and keep the topic of the conversation then the conversing will be in their control unless they lose sight of the topic. 

                Being able to see and understand a person point of view is great when communicating because it allows you to streamline your information.  Being able to streamline your information is not to make it be perceived any different but it is so that the information can be comfortable to receive.  Being able to streamline the bridging of the differences in your topic and the point of view from which the receiver is taking in the information is critical.  You can successfully achieve intercultural communication even though the four elements are so general and wide is the spectrum of understanding.   They don't say much about how to communicate with persons from other cultures (Hahn, 2005).

                Since I work in the banking industry I have applied these principles of communication to the way I interact with my coworkers, but with the consumer of which I sale.  I have found that the topic of which I will approach the consumer for a sale does not matter.  The only that matters to the consumer is being able to relate the topic of my sale to the understanding that they perceive.  I have been laughed at in a good way by my coworkers for always finding something that I can attach my topic of sale to in the consumers life.  I will always talk to the customer before I start in on a sale to find out if I have to pass on this sale and just take a no before I can really dive in and streamline them to the bridge of a sale.  I have always found that people love to laugh; if they are not laughing then they are usually stuck up and tight with more than just their money.    The principles of communication are necessary to the process of emotional experience: Emotions evolved as communicative actions, emotional expression is shaped through socialization processes, the primary elicitor of most emotion is interpersonal communication, schemata affect how and when emotions are communicated, an inherent feature of emotional experience is emotional expression, and emotion generates other emotions and interaction chains(Principles, 1998).

References

Hahn. Martin. (2005, December 30). Ten Commandments of Intercultural Communication. Ezine @rticles. Retrieved from http://ezinearticles.com/?Ten-Commandments-of-Intercultural-Communication&id=120247

Principles of communication and emotion in social interaction. Andersen, Peter A.; Guerrero, Laura K. Andersen, Peter A. (Ed); Guerrero, Laura K. (Ed), (1998). Handbook of communication and emotion: Research, theory, applications, and contexts., (pp. 49-96). San Diego, CA, US: Academic Press, xxxii, 590 pp.